
The Sisterhood is here to help
We have listed below some frequently asked questions which may assist you with your query. If you require more personalised advice please scroll down to the contact form.
FAQ
How long is your shipping process?
Each candle is hand finished by a member of the Sisterhood within 2 working days of your order being placed. Once posted, your order should arrive within 4 working days.
Do you offer returns?
At Silly Little Women, we operate with a 14-day return window.
To be eligible for a return, your candle must be in its original packaging and unburned. You should request a returns label via our contact form within 14 days of receiving your order. Once you have requested your label, you will have a further 14 days to return your candle.
Do you use safe ingredients?
Our candles are made using a natural and clean burning soy wax with essential oil blends. They do not contain synthetic perfumes, paraffin, petroleum products or animal wax content.
All our candles are:
Toxin free
Biodegradable
Made with 100% natural ingredients
Toxin free
Are your candles cruelty free?
The Sisterhood of Silly Little Women would never produce a product which has been tested on animals. All our candles are hand made with Vegan friendly ingredients and no animal testing.
How do I burn my candle safely?
Never leave a burning candle unattended. Keep away from things that can catch fire. Keep away from children and pets. Keep candles at least 10cm apart. Place candle upright. Keep wax pool clear of matches and debris. Do not burn in a draught. Trim wick to 5mm before relighting. Never burn for more than 4 hours. Stop using when 1/2 inch wax remaining.
How long will my candle last?
Our 30cl candles will burn for up to 50 hours depending on your candle care. Please read the 'Candle Conduct' card which is enclosed within your order. Following the steps outlined will help you achieve a longer burn time.